Thanks to the innovative HEIL® helmet the Company is able to offer its customers immediate assistance.
An integrated control system that is directly connected to the Eilreplus sites by modern helmets that are patented for remote control and diagnostics.
Each helmet is connected with its own IP address registered on the server and linked to a team of engineers who, in the event of a call, will provide immediate support to even less experienced operators, guiding them step by step also remotely.
HELMET EQUIPMENT:
- Special military color cameras
- Special video lenses
- Microphone and earphones
- Endoscopic camera
ALL THE ADVANTAGES OF REAL TIME ASSISTANCE:
- Immediate assistance from Eilreplus technicians
- No travel costs
- Immediate problem detection
- Rapid fault resolution
- The HEIL® helmet may be used to control every part of an installation: mechanical, electrical, chemical.
IN CASE OF NECESSITY, ACTIVATION OF THE ASSISTANCE PROCEDURE IS QUICK AND EASY:
- Fill out the assistance form with the dedicated IP protocol and send it by e-mail
- Wait a few minutes for the helmet to be connected to the assistance station
- Follow the instructions of the technician who will guide the person dealing with the problem and suggest possible solutions
